1. Introduction
Pranan ('we', 'us', 'our') operates the pranan.ai platform. This policy describes how we collect, use, and protect your information when you use our service.
2. Information We Collect
We collect the following types of information to provide and improve our service:
- Account information: name, email address, and payment details
- Content you provide: voice recordings, writing samples, documents, and links you upload
- Communication data: emails, messages, and calendar events you connect through integrations
- Usage data: how you interact with the platform, features used, and engagement patterns
3. How We Use Your Information
We use your information for the following purposes:
- To create and maintain your personal AI identity
- To process communications on your behalf across connected channels
- To improve and personalize your experience
- To send you service updates, security alerts, and communications
Important: We do NOT use your personal data to train general AI models. Your data is used exclusively for your personal AI identity and is never used to improve our general models.
4. Data Storage and Security
We take your privacy and security seriously:
- All data is encrypted at rest using AES-256 encryption
- Data in transit is protected using TLS 1.3
- Infrastructure is hosted on SOC 2 compliant providers
- We conduct regular security audits and penetration testing
- Access to your data is restricted to authorized personnel only
5. Your Rights
You have the following rights regarding your data:
- Access: Request a copy of your data at any time
- Correction: Update or correct your information
- Deletion: Delete your account and all associated data
- Portability: Export your data in standard formats
- Opt-out: Disable any channel connection at any time
6. Third-Party Services
We integrate with Gmail, Google Calendar, Slack, and Telegram to provide our service. We only access data you explicitly authorize through OAuth or similar authentication methods. You can revoke access to any third-party service at any time through your account settings.
7. Data Retention
We retain your data as long as your account is active. Upon account deletion, all data is permanently removed within 30 days, except where retention is required by law.
8. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes via email or in-app notification at least 30 days before the changes take effect.
9. Contact
Questions about privacy or how we handle your data? Email us at privacy@pranan.ai and we'll respond within 48 hours.
10. Thai Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of Thailand, without regard to its conflict of law provisions. You irrevocably submit to the exclusive jurisdiction of the courts located in Bangkok, Thailand for the resolution of any disputes arising from or relating to this Privacy Policy.